Mike sits down with Rui Santos Couto, CMO at Infraspeak and self-described FM evangelist, at the IFM Summit London for a conversation that goes well beyond the usual tech talk. Rui has spent a decade working with facilities managers across more than 40 countries. He has seen the industry change, watched the role of the FM evolve, and is now writing the book, literally, on what it means to lead strategically in FM.